This incident has been resolved. We really appreciate your patience and ongoing support!
Posted Jun 04, 2026 - 16:04 MDT
Monitoring
A fix has been implemented and we're monitoring the results. Route should be fully functional again. Thanks for your patience!
Posted Jun 04, 2026 - 12:49 MDT
Update
We've identified the issue and have a fix. We'll be pushing out the update shortly.
Posted Jun 04, 2026 - 12:13 MDT
Identified
We've identified the issue and have a fix. We'll be pushing out the update shortly.
Posted Jun 04, 2026 - 12:13 MDT
Investigating
We're currently investigating an issue with the Google Maps display in the Customer Portal. It appears to be caused by a broken Google library. This is only affecting Route — all other products are working as expected. We'll keep you posted on our progress.